Privacy Policy

Last updated: Jan 2023

Welcome to ProductColony. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how ProductColony, collects, uses, discloses, and safeguards your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services.

a) Personal Information

When you visit our store, place an order, or contact us, we may collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment gateways; we do not store card details)

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed, time spent, and referring URLs
  • Cookies and similar tracking technologies

c) Order & Communication Data

  • Purchase history
  • Customer support conversations
  • Reviews, feedback, or responses to surveys

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about orders, shipping, and customer support
  • To improve our website, products, and services
  • To send promotional emails or offers (only if you opt in)
  • To detect and prevent fraud or unauthorized transactions
  • To comply with legal and regulatory obligations under Indian law

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences and cart items
  • Analyze website traffic and user behavior
  • Improve performance and functionality

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

4. Third-Party Services

We may share your information with trusted third-party service providers to operate our business efficiently, including:

  • Payment gateways (e.g., Razorpay, Paytm, Stripe, etc.)
  • Shipping and logistics partners
  • Analytics services (e.g., Google Analytics)
  • Marketing and advertising platforms

These third parties only receive information necessary to perform their services and are obligated to protect your data.

We are not responsible for the privacy practices of third-party websites or services linked from our store.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction

All transactions are processed through secure and encrypted payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights (India)

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at contact@productcolony.com.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, tax, and regulatory requirements

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

ProductColony
Email: contact@productcolony.com
Address: Ahmedabad, Gujarat, India