Terms of Service

Last updated: Jan 2023

Welcome to ProductColony. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or making a purchase from our store, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Account Terms

  • You may be required to create an account to access certain features of the website.
  • You agree to provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to notify us immediately of any unauthorized use of your account.
  • ProductColony reserves the right to suspend or terminate accounts that violate these Terms.

2. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • We reserve the right to correct pricing errors at any time.
  • Payments are processed securely through third-party payment gateways. We do not store your card or payment details.
  • By placing an order, you authorize us to charge the selected payment method for the total amount, including applicable taxes and shipping fees.

3. Product Descriptions

  • We strive to display accurate product descriptions, images, and specifications.
  • However, we do not guarantee that all descriptions, images, or other content are error-free, complete, or current.
  • Product colors and appearance may vary due to device screen settings.
  • Minor variations in design, packaging, or specifications may occur.

4. Order Acceptance and Cancellation

  • Placing an order does not guarantee acceptance.
  • ProductColony reserves the right to accept, cancel, or limit any order at its sole discretion.
  • Orders may be canceled due to stock unavailability, pricing errors, or suspected fraudulent activity.
  • If your order is canceled after payment, the amount will be refunded as per our refund policy.

5. Shipping and Delivery

  • Orders are processed within 1–3 business days unless stated otherwise.
  • Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances.
  • ProductColony is not responsible for delays caused by logistics partners or external factors.
  • Risk of loss and title for products pass to you upon delivery.

6. Returns and Refunds

  • Returns and refunds are subject to our Return & Refund Policy, available on our website.
  • To be eligible for a return, products must be unused, in original condition, and returned within the specified period.
  • Refunds will be processed to the original payment method within a reasonable time after approval.
  • Certain items may be non-returnable or non-refundable (such as hygiene products or clearance items).

7. Prohibited Uses

You agree not to use the website for:

  • Any unlawful or fraudulent purpose
  • Violating any applicable Indian laws or regulations
  • Uploading or transmitting malicious code, viruses, or harmful software
  • Harassing, abusing, or harming others
  • Attempting to gain unauthorized access to our systems

Violation of these terms may result in immediate termination of access.

8. Limitation of Liability

To the fullest extent permitted by law:

  • ProductColony shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products.
  • Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.
  • We do not guarantee uninterrupted or error-free operation of the website.

9. Indemnification

You agree to indemnify and hold harmless ProductColony, its owners, affiliates, and employees from any claims, damages, or expenses arising from your violation of these Terms or misuse of the website.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Your continued use of the website constitutes acceptance of the revised Terms.

12. Contact Information

For any questions regarding these Terms of Service, please contact us:

ProductColony
Email: contact@productcolony.com