Shipping Policy

Last updated: Jan 2023

Thank you for shopping with ProductColony. This Shipping Policy explains how orders are processed, shipped, and delivered. Our goal is to ensure a smooth and transparent delivery experience for every customer.

1. Shipping Methods Available

We offer shipping through reliable courier and logistics partners to ensure safe and timely delivery of your orders.
Depending on your location and the product ordered, shipping methods may include:

  • Standard Shipping
  • Express Shipping (where available)

The available shipping options will be displayed at checkout.

2. Order Processing Time

  • All orders are processed within 1-3 business days after order confirmation.
  • Orders are not shipped or delivered on weekends or public holidays.
  • During high-volume periods, processing times may be slightly delayed.

Once your order has been processed and dispatched, you will receive a confirmation email.

3. Delivery Timeframes

Estimated delivery time depends on your location and the shipping method selected:

  • Domestic (India):
    Estimated delivery within 7-12 business days after dispatch.

Delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order value.
  • Shipping cost: As displayed during checkout.
  • Any applicable taxes, duties, or customs charges (for international orders) are the responsibility of the customer.

5. Tracking Information

  • Once your order is shipped, tracking details will be sent to your registered email or phone number.
  • You can track your order using the provided tracking link.
  • Tracking updates may take 24–48 hours to appear after dispatch.

6. Delivery Issues and Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier or logistics partner delays
  • Weather conditions or natural events
  • Incorrect or incomplete delivery address
  • Customs clearance delays (for international orders)

ProductColony is not responsible for delays caused by external factors but will assist you in tracking and resolving delivery issues.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details at checkout.
  • If an order is returned due to an incorrect or incomplete address, re-shipping costs may apply.
  • We are not responsible for orders delivered to an incorrectly provided address.

8. International Shipping (If Applicable)

  • We may offer international shipping to selected countries.
  • International orders may be subject to customs duties, taxes, and import fees as per the destination country’s regulations.
  • These charges are not included in the product price or shipping cost and must be paid by the customer.

9. Contact Information

If you have any questions or concerns regarding shipping, please contact us:

ProductColony
Email: contact@productcolony.com